Automating Incident & Problem management – Part IV: Replacing Counters with Database tables

 

Continuing this series, I will provide a more reliable and flexible replacement mechanism for counters: database tables. I am not going again through all the activities in the runbook, since most of them are already described in Part III. I will only focus on the four new activities which replace the counter-based activities from the previous version of the runbook.

Replace Orchestrator Counters with Database
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